Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING
- All orders qualify for free standard shipping to the contiguous 48 States.
Return Policy
Our policy lasts for 30 days. If 30 days have gone by since your order ship date, unfortunately we canāt offer you a refund or exchange.
There are certain situations where only partial refunds are granted: (if applicable)
* Item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
To start your return and generate the return label, please click hereĀ ((URL TO COME))
EXCHANGES, RETURNS AND REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you havenāt received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youāve done all of this and you still have not received your refund yet, please contact us at info@petnpurr.com.
EXCHANGES
We only replace items if they are defective or damaged.Ā If you need to exchange it for the same item, send us an email at info@petnpurr.com.
